The non-profit magazine 60 Millions de Consommateurs, published by the French National Institute of Consumption (INC), once again handed out its Cacti – awards for the most unreliable products in the past 12 months.
In 2019, this unpleasant trophy went to SNCF (state railways of France), FNAC (a retailer selling electronics, games and films) and Nintendo.
“Cactus for too fragile product” received the Nintendo Switch console. The magazine noted that the problem of “drift” of Joy-Con controller sticks became too widespread, but in France the company refused to repair devices without a check for free and demanded 45 euros, for which it received a warning from UFC-Que Choisir, the French consumer protection society.
In 2019, the “drift” of Switch controllers was the reason for a class action lawsuit against Nintendo. The company did not recognize the existence of the problem, however, according to media reports, in some countries it still began to actively replace and repair devices for free.